Shop Boswell uses USPS priority mail or UPS ground at our discretion for a $12 flat fee for standard items and $18 for hats and heavier items on orders under $300. We will reach out to the customer for an additional shipping fee if the item is large or unusually heavy, even if the purchase was over $300. We ship by UPS ground or USPS priority mail, at our discretion. Orders are usually filled within 48 hours of the order being placed, unless an item is made to order, such as a hat. During sale events and holidays it may take us a few extra days to catch up on shipping. All made to order items will be shipped within 2-3 weeks of being placed, unless otherwise notified. All shipments will be insured, but not require a signature unless requested.
Local residents have the option to pick their items up in the shop. We kindly ask that you pick up your item within a week of placing the order, as the normal return window of seven days applies.
We offer expedited shipping options, either USPS Priority mail for large boxes, USPS Express mail for standard items or UPS expedited options. If you have questions or special requests regarding shipping, please don't hesitate to reach out to us.
For international shipping, we are not responsible for taxes, fees, customs or import duties and all orders will be shipped with a commercial invoice declaring the total purchase. International orders are final sale. Please reach out to us for International shipping options.
We are not responsible for lost or damaged items in the mail. We insure all orders but cannot guarantee a replacement or a refund. If a package is lost in the mail, we ask that you cooperate with our insurance claim process, so please take photos of the packaging and damaged item and do not throw away the packaging. You will receive your refund only when we've received payment from the insurance company. Please understand that refunds due to lost packages are not our responsibility and we offer the refund only as an additional benefit to the customer. For international orders, we recommend choosing the Priority Mail shipping option that provides tracking or contacting the studio for a UPS or DHL shipping quote.
RETURNS AND EXCHANGES
For most in stock, full priced items, you may return your purchase for a refund, exchange or store credit if we receive the item back in the store within 7 days of delivery. You must request a return authorization within 4 days of delivery. We require that you pay for the return shipping and the shipping fee for the exchanged item. If you'd like us to email you a shipping label for the return, we can invoice you in advance for the label. We will invoice you for the actual cost of shipping, not the flat fee offered at the initial purchase.
We recommend insuring all return packages for the full value and ship using a tracked service, as we will not be responsible or give refunds for items that are lost or damaged in the mail.
Made to order items, such as hats, are available for store credit or exchange for the same item type, but not a refund. For instance, if you would like to return a hat, your store credit can only be applied to another hat.
Sale items, promotional discount purchases, swim, undergarments, vintage, wellness and bodycare, ceramics, candles, textiles and edible items are final sale, no exceptions. It is the responsibility of the customer to take precise measurements and contact the shop with any questions prior to placing an order. This applies to both in store and online purchases.
Please contact the shop for a return authorization and instructions, as any returns without this will not be accepted. All returned items must be new, unworn, with attached Shop Boswell and designer tags. Shoes must not have any scuffing on the soles, we kindly request that you try on shoes at home on a rug or carpet. The items must be packed carefully, as any items returned that are damaged because of customer packing or that do not follow our policies, will not be accepted and will be returned to the customer at their cost. Shop Boswell is not responsible for shipping fees for returned items and will not refund the original fee in the case of a return, exchange or store credit. We are not responsible for items damaged during shipment. Please email the shop to confirm an item's exchange eligibility before purchasing.
FINAL SALE POLICY
A sale is considered final from the moment an order is placed. These purchases are not eligible for return or exchange. The types of purchases that are considered final sale are listed below.
- Any item that is on sale.
- Any purchase made with discount code (this includes promotional codes during sales.)
- Any clothing that is worn next to the skin, such as swimwear and undergarments.
- Wellness, body care, or skin care items.
- Ceramics, candles, textiles and edible items.
It is the responsibility of the customer to take precise measurements and contact the shop with any questions prior to placing an order. This applies to both in-store and online purchases.
DAMAGED OR LOST ITEMS
Sometimes accidents happen during shipping, at no fault of our own. Though we are not responsible for items once they leave our shop, we are happy to help replace or refund items that are damaged or lost during shipment, as a courtesy to the customer. We file an insurance claim in these situations and require a bit of your assistance during this process. Please be patient with us during this time.
For items that are damaged, please take photos of the packaging, the item in the packaging, and the item. We need these photos to file an insurance claim.
For lost packages, we need to wait a specific amount of time before we're able to file a claim. This time frame is 20 days for domestic shipments and 40 days for international. Once this amount of time has passed, the customer will need to sign a form from the insurance company confirming that the package is lost.
Once we have received our reimbursement from the insurance company we will replace the item if we have it. Only if we don't have a replacement will we offer a refund.
We will not refund the original shipping fee. We will cover the cost of reshipping the replacement item if it is a domestic shipment. International orders will be to pay the shipping fee.
PRICE MATCHING & ADJUSTMENT
Shop Boswell does not offer a sale price adjustment or price matching with other stores.
MADE TO ORDER ITEMS
Some items (such as hats) are made to order. In the case that an item is made to order, please allow additional time for production. We will contact you if we anticipate that it will be longer than 2-3 weeks. Shop Boswell cannot offer refunds for made to order items, but are happy to offer exchanges or store credit but only for the same item type.
Discounts and coupon codes cannot be combined with multiple discounts. Purchases made with a discount code are final sale.
Shop Boswell does not share your personal information with anyone, ever. The information provided during checkout and our email list is confidential, used to process orders and send occasional newsletters. If you would like to opt-out of our newsletter, please write to firstname.lastname@example.org and we would be glad to help you.