Shop Boswell uses USPS priority mail or UPS ground at our discretion for a $10 flat fee for standard items and $15 for hats and heavier items on orders under $275. If the item is large or unusually heavy, we will reach out to the customer for an additional shipping fee, even if the purchase was over $275. We try to ship USPS priority mail, but sometimes with larger items, such as hats, it is more economical to ship UPS ground. Orders are usually filled within 48 hours of the order being placed, unless an item is made to order, such as a hat. During sale events and holidays it may take us a few extra days to catch up on shipping. All made to order items will be shipped within 2-3 weeks of being placed, unless otherwise notified. All shipments will be insured, but not require a signature unless requested.
Local residents have the option to pick their items up in the shop. We kindly ask that you pick up your item within a week of placing the order, as the normal return window of seven days applies.
We offer expedited shipping options, either USPS Priority mail for large boxes or USPS Express mail for standard items, or UPS expedited options. If you have questions or special requests regarding shipping, please don't hesitate to reach out to us.
For international shipping, we are not responsible for taxes, fees, customs or import duties and all orders will be shipped with a commercial invoice declaring the total purchase. International orders are final sale. Please reach out to us for International shipping options.
We are not responsible for items that are lost or damaged in the mail. We insure all orders but cannot guarantee a replacement or a refund. If a package is lost in the mail, we ask that you cooperate with our insurance claim process, so please take photos of the packaging and damaged item and do not throw away the packaging. You will receive your refund only when we've received payment from the insurance company. Please understand that refunds due to lost packages are not our responsibility and we offer the refund only as an additional benefit to the customer. For international orders, we recommend choosing the Priority Mail shipping option that provides tracking, or contacting the studio for a UPS or DHL shipping quote.
RETURNS AND EXCHANGES
For most in stock, full priced items, you may return your purchase for a refund, exchange or store credit if we receive the item back in the store within 7 days of delivery. You must request a return authorization within 4 days of delivery. We require that you pay for the return shipping and the shipping fee for the exchanged item. If you'd like us to email you a shipping label for the return, we can invoice you in advance for the label. If you would like to exchange your item, we will invoice you for the actual cost of shipping.
We recommend insuring all return packages for the full value and ship using a tracked service, as we will not be responsible or give refunds for items that are lost or damaged in the mail.
Made to order items, such as hats, are available for store credit or exchange for the same item type, but not a refund. For instance, if you would like to return a hat, your store credit can only be applied towards another hat.
Sale items, promotional discount purchases, swim, undergarments, vintage, bodycare and wellness items, ceramics, candles, home textiles, and edible items are final sale, no exceptions. It is the responsibility of the customer to take precise measurements and contact the shop with any questions prior to placing an order. This applies to both in store and online purchases.
An order is considered final sale once the order is placed. We cannot refund final sale items.
Please contact the shop for a return authorization and instructions, as any returns without this will not be accepted. All returned items must be new, unworn, with attached Shop Boswell and designer tags. Shoes must not have any scuffing on the soles, we kindly request that you try on shoes at home on a rug or carpet. The items must be packed carefully, as any items returned that are damaged because of customer packing or that do not follow our policies, will not be accepted and will be returned to the customer at their cost. Shop Boswell is not responsible for shipping fees for returned items and will not refund the original fee in the case of a return, exchange or store credit. We are not responsible for items damaged during shipment. Please email the shop to confirm an item's exchange eligibility before purchasing.
SALE PRICE ADJUSTMENT & PRICE MATCH ADJUSTMENT
Shop Boswell does not offer a sale price adjustment or price matching with other stores.
MADE TO ORDER ITEMS
Some items are made to order. In the case that an item is made to order, please allow additional time for production. We will contact you if we anticipate that it will be longer than 2-3 weeks. Shop Boswell cannot offer refunds for made to order items, but are happy to offer exchanges or store credit but only for the same item type.
Discounts and coupon codes may only be used once per customer and cannot be combined with multiple discounts. In some cases, they may not apply to sale items or new arrivals. Purchases made with a discount code are final sale.
Shop Boswell does not share your personal information with anyone, ever. The information provided during checkout and our email list is confidential, used to process order and send occasional newsletters. If you would like to opt out of our newsletter, please write to firstname.lastname@example.org and we would be glad to help you.