Shop Boswell uses USPS priority mail or UPS ground at our discretion for a $8 flat fee on orders under $100. Typically smaller items and apparel ship USPS priority mail, while larger items and hats are shipped UPS ground. All orders ship Tuesday-Friday and are filled within 48 hours of the order being placed, unless otherwise stated or unless an item is made to order, such as a hat. All made to order items will be shipped within 2-3 weeks of being placed, unless otherwise notified. All shipments will be insured, but not require a signature unless requested.
For international shipping, we are not responsible for taxes, fees, customs or import duties and all orders will be shipped with a commercial invoice declaring the total purchase. International orders are final sale.
RETURNS AND EXCHANGES
For all in stock, full priced items, you may return your purchase for a refund, exchange or store credit if we receive the item within 10 days of delivery. You must request a return authorization within 7 days of delivery. Made to order items, such as hats, are available for store credit or exchange, but not a refund. Please contact the shop for a return authorization and instructions, as any returns without this will not be accepted. All returned items must be new, unworn, with attached Shop Boswell and designer tags. Shoes must not have any scuffing on the soles, we kindly request that you try on shoes at home on a rug or carpet. The items must be packed carefully, as any items returned that are damaged because of customer packing or that do not follow our policies, will not be accepted and will be returned to the customer at their cost. Shop Boswell is not responsible for shipping fees for returned items and will not refund the original fee in the case of a return, exchange or store credit. We are not responsible for items damaged during shipment. Our new vintage policy allows for certain items to be exchanged or returned for store credit. We want you to be able to try on at home to ensure a good fit. You'll have 3 days from your delivery date to request an return authorization and 7 days for us to receive the item back in the shop. Please email the shop with questions.
All international orders, sale items and discounted sales are final sale, no exceptions. They may not be returned or exchanged. It is the responsibility of the customer to take precise measurements and contact the shop with any questions before placing the order. This applies to both in store and online purchases.
SALE PRICE ADJUSTMENT & PRICE MATCH ADJUSTMENT
Shop Boswell does not offer a sale price adjustment. In some cases, we may honor a price match with another shop. Please contact us with your request.
MADE TO ORDER, SALE ITEMS & VINTAGE ITEMS
Some items are made to order. In the case that an item is made to order, please allow additional time for production. We will contact you if we anticipate that it will be longer than 2-3 weeks. Shop Boswell cannot offer refunds for made to order items, but are happy to offer exchanges or store credit.
All sale items, or items purchased with a discount code, and some vintage items are final sale. They may not be returned or exchanged. It is the responsibility of the customer to take precise measurements and contact the shop with any questions before placing the order. Some vintage items are available for exchange, please email the shop for more information. This applies to both in store and online purchases.
Discounts and coupon codes may only be used once per customer and cannot be combined with multiple discounts. In some cases, they may not apply to sale items. Purchases made with a discount code are final sale.
Shop Boswell does not share your personal information with anyone, ever. The information provided during checkout and our email list is confidential, used to process order and send occasional newsletters. If you would like to opt out of our newsletter, please write to B@brookesboswell.com and we would be glad to help you.